Shipping policy

Shipping Policy

Thank you for adopting one of our little glowing friends. Every Gloamie night light is sent out with care, and this page explains how and when your order will reach you. If anything here is unclear, please get in touch at support@gloamie.store and we will be glad to help.

Order processing

Once your order is placed, we prepare it for dispatch within 1–3 business days. Business days are Monday to Friday, excluding public holidays. You will receive a confirmation email when your order is on its way.

Delivery estimates

Our duck night lights — Mochi, Puddi, Momo, Bao and the Family bundle — ship directly from our manufacturing and fulfilment partner. Because each order travels from our partner to you, delivery takes a little longer than locally stocked goods. After the processing time above, you can typically expect your order to arrive within 1–3 weeks.

Delivery times are estimates and are not guaranteed. Once a parcel leaves our partner, transit and final delivery are handled by carriers and customs services, which can occasionally cause variation. In any event, and unless we have expressly agreed another date with you, we will deliver your order within 30 days at the latest from the day after you place it. If we are unable to do so, you may give us a reasonable additional period to deliver; should we still fail to deliver within that period, you are entitled to cancel the order and receive a full refund of all amounts paid, which we will return without undue delay and within 14 days at the latest.

Shipping costs

We are pleased to offer free shipping to the European Union and the United States. There are no hidden shipping fees at checkout for these destinations.

Regions we serve

We currently ship to addresses in the European Union and the United States. If you are unsure whether we can deliver to your location, please contact us at support@gloamie.store before ordering.

Tracking your order

Every order ships with tracking. When your parcel is dispatched, we will email you a tracking number and a link so you can follow its journey. Please allow a little time after dispatch for the first tracking updates to appear, as carriers do not always scan a parcel immediately.

Import duties and taxes

Prices in the EU are shown inclusive of applicable VAT. For orders shipped outside the European Union — including to the United States — your parcel may be subject to local import duties, taxes or customs charges set by the destination country. These charges are determined by your local authorities and are the responsibility of the recipient. We are unable to predict or control them, so we recommend checking your country's rules if you would like to know what to expect.

Risk during delivery

Your order travels at our risk until it is delivered to you (or to a person you have nominated to receive it). This means that if your parcel is lost or damaged in transit before it reaches you, that is our responsibility and not yours. If your order arrives damaged, or does not arrive, please contact us at support@gloamie.store and we will arrange a replacement or refund. (Where you arrange your own carrier that we did not offer, the risk passes to you when that carrier takes the parcel.)

Delays, lost or stuck parcels

Most orders arrive comfortably within the estimated window, but delays can happen — for example during busy periods, customs inspections or carrier disruptions. If your tracking has not updated for a while, or your parcel appears stuck or lost, please email us at support@gloamie.store with your order number. We will look into it with our fulfilment partner and the carrier and put things right, including by sending a replacement or issuing a refund where your parcel cannot be delivered.

Please check your delivery address

It is important that the delivery address you provide at checkout is complete and correct. We are not able to take responsibility for orders that are delayed, returned or lost because of an incorrect or incomplete address you provided. If you spot a mistake after ordering, please contact us as soon as possible at support@gloamie.store and we will try to update it before your order is dispatched.

Returns and the right of withdrawal

As an EU consumer you have a 14-day right of withdrawal: you may cancel your order for any reason within 14 days of receiving your night light (or the last item of a bundle), and return it for a refund. Full details on how to return an item, the condition of returned goods and how refunds are handled are set out in our Returns Policy.

Your rights

Gloamie is based in the Netherlands and we sell under Dutch and EU law. Your statutory consumer rights — including the 14-day right of withdrawal and the legal guarantee of conformity (your night light must match its description and work as expected) — remain fully unaffected by this policy. We handle any personal data you provide in connection with your order in accordance with the GDPR, as described in our Privacy Policy.

Questions?

If you have any questions about shipping or the status of your order, we are happy to help. Just write to us at support@gloamie.store.

Business details

Gloamie is an online shop operated by Stolk Labs, registered in the Netherlands.

Stolk Labs
Box D2037
Strevelsweg 700 303
3083 AS Rotterdam
The Netherlands

Email: support@gloamie.store
Chamber of Commerce (KVK): [KVK number]
VAT identification (BTW): [BTW/VAT number]