Terms of service
Terms of Service
Welcome to Gloamie. These Terms of Service ("Terms") set out the rules for using our website and for buying our little glowing companions. By browsing our site or placing an order, you agree to these Terms, so please take a moment to read them. They are written to be clear and friendly, but they are also legally binding.
These Terms are written for consumers (people buying for personal, non-business reasons). To place an order you must be at least 18 years old and able to enter into a binding contract.
Who we are
Gloamie is an online shop based in the Netherlands. We design and sell soft silicone LED "duck" night lights as adoptable characters: Mochi, Puddi, Momo, Bao, and a Family bundle. They are USB-C rechargeable, made from BPA-free silicone, and you simply tap them to turn them on, off, or dim the glow.
Email is the best and only way to reach us. We aim to reply within a couple of business days.
Using our website
You are welcome to browse, shop, and enjoy our website. In return, we ask that you use it responsibly. You agree not to:
- Use the site for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our systems, accounts, or data;
- Interfere with, disrupt, or place an unreasonable load on the site or its security features;
- Copy, scrape, or republish our content without our permission (see Intellectual property below); or
- Place orders you do not intend to honour, or use someone else's payment details without authority.
We may suspend or restrict access to the website if we reasonably believe it is being misused.
How an order becomes a contract
When you place an order, you are making an offer to buy. We will then send you an order confirmation by email. This first email is an automatic acknowledgement that we have received your order; it does not by itself mean we have accepted it. A binding contract between you and Gloamie is formed only when we send you a separate message confirming that your order has been accepted or dispatched.
We reserve the right to decline or cancel an order before it is dispatched, for example if an item is out of stock, if there has been a pricing or description error, or if we suspect fraud. If we cancel an order you have already paid for, we will refund you in full.
Our products are intended for personal, household use and are not toys for unsupervised young children. Please follow the safety and charging guidance supplied with your night light.
Prices and payment
Prices are shown in euros (EUR) and may also be displayed in your local currency. Our storefront is available in English, German, French, Dutch, and Spanish.
- For consumers in the EU, prices include VAT at the applicable rate.
- Orders shipped outside the EU, including to the United States, may be subject to import duties, taxes, or customs charges set by the destination country. Where these apply, they are your responsibility and are not included in our prices.
- Payment is taken at checkout through our secure payment providers. We accept the payment methods shown at checkout.
We take care to display accurate prices, but if an obvious pricing error occurs we will contact you before processing the order and you may confirm at the corrected price or cancel.
Shipping
Our night lights ship directly from our manufacturing and fulfilment partner, so delivery takes a little longer than domestic stock. Typical timing is 1-3 weeks after a processing period of 1-3 business days, and every order ships with tracking. Shipping is free to the EU and the United States.
Unless we agree otherwise, we will deliver your order without undue delay and no later than 30 days after the contract is formed. Risk of loss or damage passes to you when you (or someone you nominate) take physical possession of the goods. Full details of delivery times and tracking are set out in our Shipping Policy, which forms part of these Terms.
Your right of withdrawal (14-day cooling-off)
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you (or someone you nominate) receive the goods; for an order delivered in several parts, it runs from the day you receive the last item.
To exercise this right, simply tell us your decision before the 14 days are up by sending a clear statement to support@gloamie.store (an email is perfect). You may use the model withdrawal form below, but you do not have to. We will confirm receipt of your withdrawal without delay.
- Returning the goods: after telling us you are withdrawing, please send the item(s) back without undue delay and in any event within 14 days of that notice.
- Return shipping cost: you are responsible for the direct cost of returning the goods to us, unless an item is faulty or not as described, in which case we cover the return.
- Condition of the goods: you may handle and inspect the night light as you would in a shop. You are only liable for any reduced value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
- Refunds: we will refund all payments we received from you, including standard delivery costs, no later than 14 days after we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier. We will use the same means of payment you used, at no extra cost to you.
Model withdrawal form (complete and return this only if you wish to withdraw): To Gloamie, support@gloamie.store — I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods: [describe item(s)]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Order number: [order number]. Date: [date].
For our full step-by-step returns process, please see our Refund Policy, which forms part of these Terms. If you are shopping from the United States or elsewhere outside the EU/EEA, the statutory right of withdrawal above may not apply to you, but as a goodwill gesture we offer the same 14-day return window on the same terms — just email us to get started.
Legal guarantee of conformity
As an EU consumer, you are entitled to a legal guarantee that the goods you receive conform to the contract: that they match their description, are of satisfactory quality, and are fit for their intended purpose. If goods do not conform, you are entitled to the remedies provided by law, generally a free repair or replacement and, where appropriate, a price reduction or a refund. This legal guarantee applies for a minimum of two years from delivery, is provided free of charge, and is in addition to your right of withdrawal.
If something is wrong with your order, please email us at support@gloamie.store with your order number and a description (and a photo, if helpful) so we can put it right. Where an item is faulty or not as described, we cover the cost of returning it.
Limitation of liability
We will always do our best to make sure your order arrives safely and works as it should. To the extent permitted by law, our total liability to you for any claim arising from a purchase is limited to the price you paid for the product concerned.
We are not liable for indirect or consequential losses, or for damage caused by misuse, by failing to follow the supplied safety and charging instructions, or by normal wear and tear. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including your mandatory rights as a consumer (such as the right of withdrawal and the legal guarantee of conformity) and any liability for death or personal injury caused by our negligence.
Intellectual property
All content on our website, including the Gloamie name, our character names and designs (Mochi, Puddi, Momo, Bao), logos, product photography, illustrations, and text, is owned by Gloamie or our licensors and is protected by intellectual property law. You may view and share our content for personal, non-commercial purposes, but you may not copy, reproduce, or use it commercially without our prior written permission.
Personal data
We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Dutch data protection law. To place and deliver your order we share the details needed for fulfilment (such as your name, address, and order contents) with our payment and fulfilment partners. Full details of what we collect, why, and your rights are set out in our Privacy Policy.
Governing law and dispute resolution
These Terms and any contract between us are governed by the laws of the Netherlands. If you are a consumer, you also keep the protection of any mandatory rules of the country where you live.
If you ever have a complaint, please contact us first at support@gloamie.store; we would much rather sort things out directly, and we will do our best to respond quickly and fairly. If we cannot resolve it together and you are a consumer in the EU, you can also seek help from the European Consumer Centre Netherlands (ECC NL) or refer the matter to the competent Dutch courts. (Note: the European Commission's online dispute resolution platform was discontinued on 20 July 2025 and is no longer available.)
Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in our products, our processes, or the law. The version published on our website at the time you place an order is the version that applies to that order. We encourage you to review this page occasionally so you stay up to date.
Contact
Questions about these Terms or anything else? We would love to hear from you. Email us any time at support@gloamie.store.
Business details
Gloamie is an online shop operated by Stolk Labs, registered in the Netherlands.
Stolk Labs
Box D2037
Strevelsweg 700 303
3083 AS Rotterdam
The Netherlands
Email: support@gloamie.store
Chamber of Commerce (KVK): 88922243
VAT identification (BTW): NL004671331B28